Return Policy

Effective date: July 13, 2026

Every Soulfully Deared Designs product is created or produced specifically for the customer. Because personalized products cannot ordinarily be restocked or resold, they are not eligible for returns or exchanges because of a change of mind, an incorrect size selection or dissatisfaction with details that appeared in an approved proof.

This policy does not limit any legal rights that cannot be excluded.

Cancellations

A cancellation request may be submitted before design work begins. Once artwork creation has started, a full cancellation or refund may no longer be available because personalized labour has already been performed.

After a final proof is approved or an order enters production, it cannot normally be cancelled, edited or redirected. Customers should therefore review all personalization details carefully before approving their artwork.

Proofs and Revisions

Where proof approval is included, customers may request reasonable revisions before production. Revision requests must relate to the original order instructions and submitted materials.

Requests that substantially change the concept, replace all source photographs, add new people or pets, or introduce a different product direction may require an additional design fee.

Approval confirms that the customer accepts the spelling, names, dates, subject details, composition and overall appearance shown in the proof.

Damaged, Defective or Incorrect Orders

Contact us within 14 days of confirmed delivery if an item:

  • Arrives damaged;

  • Contains a manufacturing defect;

  • Is materially different from the approved artwork;

  • Is the wrong product or size because of our error; or

  • Is lost according to the available delivery information.

Include the order number, a description of the issue, photographs of the product, packaging and shipping label, where relevant.

After reviewing the claim, we will provide an appropriate remedy. This will normally be a replacement or reprint at no additional cost. A refund may be provided when a replacement is unavailable, inappropriate or otherwise required by law.

Minor colour variations caused by screens, printing methods or product materials are not normally defects.

Delivery Problems

Customers are responsible for entering an accurate address. We are not responsible for unsuccessful delivery caused by an incorrect or incomplete customer-supplied address, refusal of delivery or failure to collect a parcel.

Please contact us promptly if tracking shows delivery but the package cannot be located. We may ask you to check with household members, neighbours, the carrier or the delivery location before opening a replacement claim.

Approved refunds are returned to the original payment method. Processing times depend on the payment provider.